In 2007, Cambridge Systematics worked hand-in-hand with members of the Maryland Department of Transportation (MDOT), its five Modal Administrations, and the Maryland Transportation Authority (MdTA) to develop the Maryland Performance Assessment and Collection Tool (M-PACT), a new and efficient framework for performance reporting in Maryland.
M-PACT is a web-based management system that enables agencies to develop, collect, and track performance measurement information as well as automate performance reporting. The Cambridge Systematics team developed M-PACT to support MDOT, its five Modal Administrations, and MdTA with two performance reports: Managing for Results (MFR) and the Annual Attainment Report on Transportation System Performance (AR). Together the MFR and AR contain comprehensive information for more than 170 performance measures. Prior to M-PACT, these agencies used e-mail, telephone, paper, and a variety of off-the-shelf software packages to collect data for these legislatively-required performance reports. Serving as a central data entry and reporting tool, M-PACT improved consistency across MDOT and the partner agencies, minimized data errors, improved data reliability, and has eased the reporting burden for Maryland’s transportation agencies. In addition, the information collected using M-PACT (data definitions, location, ownership, method of calculation, and control procedures) has prepared MDOT for performance audits and ensured continuity when future staff changes occur.